Contact
- 24-hour emergency care 900 61 00 61
- Foreign +34 91 919 61 61
- Monday to Sunday from 8 a.m. to 10 p.m. 900 61 00 61
- Other ways to contact
If your company sends you to work abroad, we want to help you get everything ready in advance so you can travel with peace of mind.
- In this section you will find the steps to follow and you can download the necessary documents from the section of Forms from the web.
- If you have any questions or need help, contact FREMAP. We are here to support you and answer any questions you may have.
Telephones: +34 91 919 61 61
If you are still in Spain: 900 61 00 61
Countries of the European Union (EU), European Economic Area and Switzerland:
1. The company or worker who is a member of FREMAP should visit any Office of the General Treasury of the Social Security to process the TA.300 form.
2. The company or worker will have to request the European Health Insurance Card at any of the INSS (National Social Security Institute) information and service centers. It is issued immediately, after providing personal identification.
- EU: Germany, Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, the United Kingdom, Romania and Sweden.
- EEE: Iceland, Liechtenstein and Norway.
- Swiss: only for workers who are nationals of the European Union.
Non-EU countries with bilateral agreements:
1. Before being posted, the company or worker who is a member of FREMAP should visit any Office of the General Treasury of the Social Security to process the TA.300 form and visit the General Treasury of the Social Security to process the form for the country of destination.
- Andorra, Argentina, Australia, Brazil, Canada, Chile, Colombia, Ecuador, USA, Philippines, Morocco, Mexico, Paraguay, Peru, Dominican Republic, Russia, Tunisia, Turkey, Ukraine, Uruguay and Venezuela.
2. The company/worker is advised to arrange private insurance that covers non work-related injuries and illnesses, which will cover the cost of Healthcare for cases in which the Mutual Society will not reimburse the costs.
Table for document download for persons abroad
1. EU member states, EEA member states, Switzerland or countries with bilateral health assistance agreements (Andorra, Brazil, Chile, Morocco, Peru and Tunisia):
Any worker who suffers a work-related injury in these countries and requires emergency healthcare should:
- Visit public healthcare centres.
- Present the European Health Insurance Card (EHIC).
Once these requirements are met, the worker does not have to pay for the assistance received, as the invoice generated by the assistance will be channeled through the appropriate organizations, such as the INSS in Spain.
Situations which may occur:
- The worker visits a public healthcare centre and does not present the health insurance card: The worker or company will pay the bill without prejudice to subsequent reimbursement by FREMAP after submitting documentation to the manager.
- The worker visits a private healthcare centre and presents the health insurance card: The worker or company will pay for the healthcare received, and no reimbursement will be provided. Life-threatening conditions will be an exception.
- The worker visits a private centre and does not present the health insurance card: The worker or company will pay for the healthcare received, and no reimbursement will be provided. Life-threatening conditions will be an exception.
2. Countries with bilateral agreements without inclusion of health assistance (Argentina, Australia, Canada, Colombia, USA, Philippines, Japan, Morocco, (except workers of said nationality) Mexico, Paraguay, Dominican Republic, Russia, Tunisia (except workers of Tunisian nationality); Turkey; Ukraine, Uruguay and Venezuela).
A worker who suffers a work-related injury in these countries and requires emergency healthcare should:
- Visit public healthcare centres.
- Pay for the healthcare received.
- The worker may, after submitting documentation demonstrating the medical care, request reimbursement from the mutual society.
If you have any questions regarding the steps to be followed Contact FREMAP here or by calling the FREMAP Support number:
+34 91 919 61 61
Medical repatriation will only be carried out in cases where the FREMAP medical service deems it necessary, with FREMAP assuming the cost of the expenses incurred as a result of the repatriation.
The FREMAP medical staff will establish the means of transport and the schedule for the medical repatriation.
If you have any questions regarding the steps to be followed Contact FREMAP here or by calling the FREMAP Support number:
+34 91 919 61 61
- Are travel expenses covered for relatives accompanying the injured worker during repatriation?
NO. In these cases, the relative is required to keep the bills and submit them to the processing authority, which will submit them to the FREMAP special benefits fund, where appropriate.
- Is non-urgent medical care covered?
NOT USUALLY. The injured worker should save the bills relating to the medical care to later submit them to the processing authority. However, the Service Officer and the processing authority will assess the status of the case to decide whether medical care shall be covered.
- Can a relative accompany the injured party in an air ambulance?
It will depend on the airline managing the repatriation. In general, and given the characteristics of this kind of aircraft, the presence of a travelling companion is not recommended.
- Is medical repatriation possible in cases in which the worker is on medical leave but there is no medical criterion justifying it?
If the worker can receive treatment abroad and the mutual society practitioner considers that there are no medical reasons to justify it, repatriation will not take place.