Contact
- 24-hour emergency care 900 61 00 61
- Foreign +34 91 919 61 61
- Monday to Sunday from 8 a.m. to 10 p.m. 900 61 00 61
- Other ways to contact
When a workplace accident occurs, it is essential to act quickly and follow a clear protocol. This guide summarizes the essential steps according to the severity of the accident, the legal communication obligations and the support available through FREMAP.
Immediate action
- Attend to the worker and call 112 without delay.
- Contact FREMAP – 24-hour Emergency Services: 900 61 00 61 to coordinate healthcare.
Do not move the worker, except in cases of imminent danger.
- Apply basic first aid if possible.
- Secure the accident area and stay calm.
Coordination with health services
- Provide all relevant information.
- After stabilizing the situation, inform your personal FREMAP manager to continue managing the accident.
Transfer to FREMAP
- Take the worker to FREMAP center nearest (checkable on the web or app).
- If you have any questions, please call 900 61 00 61.
Recommended documentation
- Health Care Application Form completed.
- If it is not available, do not delay care: present ID.
Medical indications
- The worker will receive diagnosis and treatment.
Accident resulting in sick leave:
- The company must process the report within 5 business days following the date of the accident or the sick leave.
Accident without lost work time:
- A monthly report is prepared within the first 5 business days of the following month.
Serious, very serious or fatal accidents:
- They must notify the labor authority within a maximum of 24 hours.
Occupational disease:
- The initial communication of the occupational disease report made by FREMAP through the CEPROSS computer application must be carried out within 10 working days following the date of diagnosis. To this end, the company must submit the information requested by the managing entity or the mutual insurance company so that the latter can comply with the aforementioned deadlines.