Contact
- 24-hour emergency care 900 61 00 61
- Foreign +34 91 919 61 61
- Monday to Sunday from 8 a.m. to 10 p.m. 900 61 00 61
- Other ways to contact
FREMAP is committed, in keeping with its Purpose, Mission, Vision and Values, to maintain and improve, within the current legislative framework, its management model whose key factors are excellence in service, excellence in management and the talent of its professionals.
The Quality Policy Its objective is to establish the principles of action that guide FREMAP in achieving its strategic objectives, thus enabling it to be a benchmark institution and respond to the expectations and interests of the main stakeholders.
To support the Policy, FREMAP has a Management System, driven by Management, which provides a systematic approach to its daily operations. The UNEEN ISO 9001 standard is followed as a reference for establishing, implementing and improving said Management System.
FREMAP Policies
Certificates and accreditations
Since 1996, FREMAP has had a Quality Management System certified by an entity accredited by ENAC, in accordance with the UNE-EN ISO 9001:2015 Standard, with scope to all its activities and for all its centers (outpatient, hospital and administrative), throughout the national territory.
FREMAP has had the MADRID EXCELENTE, once compliance with the quality and excellence criteria required by this brand has been verified.
In 2008, FREMAP received the Madrid Excelente Award for customer confidence in the Large Company category.
In 2025 FREMAP obtained the Cybersafety badge which recognizes those organizations that demonstrate a firm commitment to the security of information systems, the responsible management of technological risks and the generation of trust among their clients and collaborators.
Since 2000, FREMAP has had an Environmental Management System certified by an entity accredited by ENAC, in accordance with the UNE-EN ISO 14001:2015 Standard, with scope to all its activities and for all its centers (outpatient, hospital and administrative), throughout the national territory.
Since 2018, FREMAP has had an Information Security Management System certified by an entity accredited by ENAC, in accordance with UNE-ISO/IEC 27001:2022, with scope to all its activities and for all its centers (outpatient, hospital and administrative), throughout the national territory.
Since 2014, FREMAP has been renewing the Bequal Certificate, in its PLUS category, awarded by the Bequal Foundation itself.
This certificate recognises FREMAP's procedures and policies in favour of equal opportunity and non-discrimination for people with disabilities, and FREMAP's commitment to improving and enhancing of the levels and quality of employment for these individuals.
The Bequal certificate verifies not only the legal compliance of companies, such as the legal quota of reserving 2% of jobs for companies with more than 50 workers, but also the integration of disability-inclusive policies and procedures in different areas of the company that enable the incorporation of people with disabilities into these areas.
Since 2003, FREMAP has drawn up its Annual Sustainability and Corporate Governance Report in accordance with the criteria established in the Global Reporting Initiative, the strictest international standard for sustainability reports, and had it duly verified by an independent firm.
The FREMAP Dimensional Metrology Laboratory belongs to the Professional Retraining Service and has been accredited by ENAC (the Spanish Accreditation Entity) since 1994, under reference number: 11/LC10.004 for performing calibrations in the lab and on site in the Spanish industry, in accordance with standard UNE EN ISO/IEC 17025 "General requirements regarding responsibilities in testing and calibration laboratories". It also belongs to the RLA (Madrid Laboratories Network), with number 186.
For more information, visit the official website of Dimensional Metrology Laboratory.
To comply with Prevention Act 31/1995 and Prevention Services Regulation, R.D. 39/1997, the FREMAP Prevention System undergoes an external audit every four years.
The Asturian Institute for the Prevention of Occupational Risks (IAPRL) has announced the renewal of the Asturian Seal of Safe Mobility in the Company to FREMAP.
Since 2018, FREMAP has held the Asturian Seal of Safe Mobility in the Company, which recognizes, promotes and encourages the management of occupational road safety through the implementation of Road Safety Plans in Companies, according to the requirements of the Guide to Safe Mobility in the Company prepared by the DGT and the IAPRL in 2016.
Safe mobility is crucial to avoid traffic accidents on work trips. This seal promotes responsible practices and contributes to a safer working environment in Asturias.
The Hand Trauma Center has been recognized by the Federation of European Societies for Surgery of the Hand (FESSH) to the FREMAP Hospital in Majadahonda since 2017 as the highest accreditation in hand surgery.
The Certification Scheme promoted by the Spanish Data Protection Agency guarantees that the FREMAP Data Protection Delegate has, since 2020, the necessary professional skills and these have been certified by entities accredited by ENAC (certificate number ES2011210).
FREMAP's information systems have a certificate of conformity in the HIGH category with RD 311/2022 which regulates the National Security Scheme.