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FREMAP's commitment to sustainability is outlined in our FREMAP's Document on Company Culture and it is projected into the future in FREMAP's Strategic Plan, contributing with our responsible action to the progress of society, based on Responsibility and committed Social Action.
FREMAP views Social Responsibility as its voluntary responsible commitment, above and beyond its legal obligations, to integrate in its management the expectations of its stakeholders, thereby helping to enhance the health, sustainable development and well-being of society.
FREMAP is committed, in accordance with its Purpose, Mission, Vision and Values, to maintain and improve the management of its Social Responsibility within the current legislative framework.
The Social Responsibility Policy aims to establish the principles of action that guide FREMAP in developing its strategy in this area, allowing it to improve its economic, social and environmental performance, contributing to the progress of society based on ethical criteria, and responding to the expectations and interests of the main stakeholders.
Principles of the policy
In its Social Responsibility Policy, FREMAP pledges to:
- Abide by, enforce and disseminate national and international legislation, upholding the respect for rights recognised in the Universal Declaration of Human Rights and the principles of the Global Compact.
- Transparent, ethical and responsible business management, heeding criteria of efficiency and efficacy, reconciling its business activity with the exercise of social responsibility.
- Ensures that its employees have a healthy and safe work environment. Respect equal opportunities, privacy, and freedom of opinion, provide fair pay, and prevent all forms of harassment.
- Promote job stability, facilitate the work-life balance, and promote training that enhances the personal and professional development of its employees, thus sustaining a good working environment.
- Promote solidarity and social responsibility among employees by encouraging the development of their social concerns and their participation in volunteer activities.
- Provide its customers with excellent service which, understood as a whole, entails advice concerning health risks and their consequences, provision of healthcare and management of cash benefits.
- Offer customers all available human and technical resources and ensure that the privacy and confidentiality of their data is respected by setting up suggestion and claims channels.
- Promote socially responsibility in the management of its supplies, establish mutually benefits, respectful and honest relationships, and maintain confidentiality and respect for the privacy of their details.
- Maintain a communication and dialogue channel with interest groups that is transparent and encourages cooperation.
- Maintain an environmentally-friendly attitude, limiting, to the extent possible, the impact of risks related to its actions and promoting the values of sustainable development in all stakeholders.
- Supporting people with disabilities by facilitating their physical rehabilitation and reintegration into the workforce through our Social Work and Professional Rehabilitation departments, as well as granting aid from the Social Assistance Reserve managed through the FREMAP Special Benefits Commission.
- Developing a management system which encourages continuous improvement in the area of social responsibility.
Stakeholders
FREMAP describes in the Statement of Organisational Culture, outlines the principles shared by the members of the organisation, which distinguish the company from others and determine the relationships between employees and the company, and between the company and society.
The Code of Conduct. contains our operating standards with regard to those affected by the activity we conduct and specifically with our interest groups.
FREMAP has its Equality Plan, a document that reaffirms the company's commitment to equality and the individual, convinced that the individual remains the fundamental core of Society and therefore of the Company, and which establishes specific measures to make this commitment effective.
Therefore, the values which have been, to date, set forth in the Statement of Organisational Culture and the Principles for Responsible Action, are now developed within a specific framework.
UN Global Compact
FREMAP has been a member of the UN Global Compact since 2002. Through this participation, FREMAP voluntarily agrees to implement the Ten Principles, which are the basis of the Global Compact, in its activities, integrating respect for human and social rights, respect for the environment and the fight against corruption so that business interests are compatible with the values of society.
The principles:
Human Rights
1. Businesses should support and respect the protection of internationally proclaimed human rights.
2. Businesses should make sure that they are not complicit in human rights abuses.
Labor Standards
3. Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining.
4. Businesses should uphold the elimination of all forms of forced and compulsory labour.
5. Businesses should uphold the effective abolition of child labour.
6. Businesses should uphold the elimination of discrimination in respect of employment and occupation.
Environment
7. Businesses should support a precautionary approach to environmental challenges.
8. Businesses should undertake initiatives to promote greater environmental responsibility.
9. Businesses should encourage the development and diffusion of environmentally friendly technologies.
Anti-corruption
10. Businesses should work against corruption in all its forms, including extortion and bribery.
You can view FREMAP Progress Report on the UN Global Compact website.
Sustainable Development Goals
As an entity adhering to the United Nations Global Compact, FREMAP supports the 17 Sustainable Development Goals. In order to contribute to this global programme, we have identified the SDG on which our activity has a direct impact. In this way, the Corporate Social Responsibility Master Plan is aligned with the 2030 Agenda and the achievement of these global goals:
3. Health and well-being: Ensure healthy lives and promote well-being for all at all ages.
4. Quality education: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all.
5. Gender Equality: Achieve gender equality and empower all women and girls.
8. Decent work and economic growth: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.
10. Reduction of inequalities: Reduce income inequality within and among countries.
12. Responsible production and consumption: Ensure sustainable consumption and production patterns.
17. Partnerships to achieve the goals: Revitalise the Global Partnership for Sustainable Development.
Diversity Charter
The Diversity Charter It is an initiative of the Foundation for Diversity Established in 2009 by the European Institute for Diversity Management and the Alares Foundation, it promotes and implements diversity and inclusion policies and strategies in Spanish companies and public institutions, with the aim of becoming a support for the implementation of diversity and inclusion policies and strategies.
The Diversity Charter is an initiative that seeks to encourage companies and institutions to join the cause of diversity and inclusion in the workplace, to the extent that each company or institution is able to embrace its diversity and inclusion agenda.
The Diversity Charter is supported in its mission and work by the European Commission as part of the European Union's current Diversity Charter Platform and in the European Diversity Month, among other initiatives.
The Diversity Charter is aligned with the 2030 Agenda within SDGs 5, 8 and 10, and in the UN Global Compact Principles 1, 2, 3, 4 and 6.
FREMAP remains committed to this initiative, collaborating and participating in the ten principles of the Diversity Charter, as well as in other initiatives that develop and promulgate its principles.
At FREMAP, we have a firm commitment to improving society. As a result of this commitment, we have developed Social Action programs in our organization with the purpose of channeling the social spirit of FREMAP's employees and supporting their solidarity concerns.
The mission of FREMAP's Social Action is to promote solidarity by carrying out voluntary actions in favor of people in difficult situations, creating a collaborative space in which the social concerns of the staff can be developed and expressed. FREMAP.
Every two years, FREMAP Social Action holds a Solidarity Projects Competition in which FREMAP employees can submit projects from different non-profit organizations. In 2025, the 11th edition of the Competition was held, resulting in the following project being the winner for 2026:
MOMS IN ACTION
#NotOneChildAlone – Curasana Project - Moms in Action
The Curasana project, initiated in 2013 and present in different parts of the national territory: Valencia, Madrid, Murcia, Barcelona, Castellón, Sevilla, Huelva, Zaragoza, Alicante, Vizcaya, Palma de Mallorca and Pamplona, is dedicated to accompanying children from 0 to 18 years old in the hospital during their convalescence, doing the same as a father or mother in the next room would do, giving them affection and company. More than 51,000 children in Spain are in a situation of abandonment, either because they do not have parents or because they cannot live with them. Moms in Action is a community of volunteers, who work shifts 365 days a year, 24 hours a day, accompanying and giving love to children who, in addition to being sick, are alone.
The project's objective is to address emotional needs, collaborate with the social agents involved, and ensure that no child in care is alone in the hospital. Without this organization, many of these children would not have emotional support or adult assistance during their recovery.
FREMAP's Social Action has its most practical implementation through solidarity campaigns. Through these, actions can be carried out, as a volunteer, aimed at the progress and improvement of both their environment and developing countries.
FREMAP is committed, in accordance with its Purpose, Mission, Vision and Values, to maintain and improve its management model based on ongoing improvement and innovation, the key factors of which are excellence in service and excellence in management, in accordance with the prevailing legislative framework.
The Environmental Policy the aim of this policy is to establish the principles of action guiding FREMAP in the development of its environmental strategy, enabling it to improve its environmental performance and contribute to the company's progress in terms of Social Responsibility, and responding to the expectations and interests of the main stakeholders.
To support the Policy, FREMAP has a Management System that integrates environmental concepts, driven by Management, which provides a systematic approach to environmental management. As a reference to establish, introduce and improve this Management System, standard UNE-EN ISO 14001:2015 is adhered to.
A few examples of good environmental practices are:
- FSC certification on responsible paper.
- Environmentally responsible purchases.
- Segregation and management of all waste generated, including sanitary, hazardous and domestic waste.
- Agreement with Ambilamp for the management of lamps, fluorescent lights and luminaires.
- Agreement with Ecobatteries for the management of batteries.
By joining the DIGITAL PACT, FREMAP commits to implementing the principles and recommendations set forth in the initiative, as well as disseminating among its staff and users the Priority Chanel for requesting the urgent removal of sexual and violent content on the Internet, as well as other resources and tools to help raise awareness of the value of privacy and the importance of processing personal data.